Privacy Policy
Effective Date: 19 January 2026
Kursol (ABN 27 682 164 030) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Introduction
Kursol (ABN 27 682 164 030) ("we," "us," or "our") operates the website www.kursol.com.au (the "Site") and provides AI automation consulting services to Australian businesses.
This Privacy Policy explains how we collect, hold, use, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to all individuals who interact with us, including visitors to our Site, prospective clients, current clients, and other individuals whose personal information we may collect in the course of our business.
By using our Site or engaging with our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Site or provide us with your personal information.
Contact: hello@kursol.io
Location: Sydney, NSW, Australia
2. Information We Collect
2.1 Information You Provide to Us
We collect personal information that you voluntarily provide to us, including:
- Contact Information: Your name, email address, phone number, company name, job title, and business address when you contact us through our website, email, phone, or other means.
- Business Information: Details about your business, including industry, company size, business processes, and project requirements that you share with us when enquiring about or engaging our services.
- Communication Records: Records of your correspondence with us, including emails, contact form submissions, meeting notes, and other communications.
2.2 Information Collected Automatically
When you visit our Site, we may automatically collect certain information, including:
- Usage Information: Pages visited, time spent on pages, links clicked, referring URLs, and how you navigate through our Site.
- Cookie and Tracking Data: Information collected through cookies and similar technologies, as described in Section 8 of this policy.
- Analytics Data: Aggregated data about Site usage collected through Google Analytics, including general device category, browser type, and approximate geographic region.
2.3 AI Assessment Tool Data
When you use our free AI Assessment Tool on the Site, we collect additional information including:
- Your work email address (from which we may derive your name and company name)
- Business information such as your industry and number of employees
- Business process information you provide, including task descriptions, time estimates, and frequency of occurrence
- Technical identifiers including your IP address and referring website URL
3. How We Use Your Information
In accordance with APP 6, we only use your personal information for the primary purpose for which it was collected, or for a related secondary purpose that you would reasonably expect. Our purposes include:
Service Delivery: To provide, maintain, and improve our AI automation consulting services, respond to enquiries, process requests, prepare proposals, and fulfil contractual obligations.
AI-Powered Analysis: To analyse your business processes using artificial intelligence through our AI Assessment Tool and generate personalised automation recommendations tailored to your business needs.
Communication: To communicate with you about our services, respond to your requests, send project updates, and provide customer support.
Business Operations: To operate, evaluate, and improve our business, including managing client relationships, performing accounting and administrative functions, and developing new services.
Website Improvement: To analyse Site usage, understand user preferences, and improve our Site and services.
Legal Compliance: To comply with applicable Australian laws, regulations, legal processes, or governmental requests.
Marketing: With your consent, to send you promotional communications about our services, industry insights, and company updates. You may opt out of marketing communications at any time.
4. Disclosure of Information
In accordance with APP 6, we may disclose your personal information to the following categories of recipients for the purposes described in this policy:
- Service Providers: Third-party vendors who perform services on our behalf, including cloud hosting providers, customer relationship management platforms, email service providers, and analytics providers. These providers are contractually obligated to handle your information in accordance with this policy and applicable privacy laws.
- Professional Advisors: Attorneys, accountants, consultants, and other professional advisors as necessary for their provision of services to us.
- Business Partners: Trusted partners who assist in delivering our services or who jointly provide services with us, subject to confidentiality obligations.
- Legal Requirements: Government agencies, law enforcement bodies, or other third parties where we are required to do so by Australian law, court order, or other legal process, or where we reasonably believe disclosure is necessary to protect our rights, your safety, or the safety of others.
We do not sell your personal information. We do not provide your personal information to third parties for their own direct marketing purposes without your explicit consent.
5. Data Security
In accordance with APP 11, we take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:
- Encryption: We use industry-standard encryption for data transmitted to and from our Site (TLS/SSL) and for sensitive data at rest.
- Access Controls: We restrict access to personal information to authorised personnel who need access to perform their duties, using role-based access controls and strong authentication.
- Security Assessments: We conduct regular reviews of our security practices and those of our service providers to identify and address potential vulnerabilities.
- Staff Training: Our team members are trained on privacy and data security best practices.
- Secure Disposal: When personal information is no longer needed, we take reasonable steps to securely destroy or de-identify it.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
6. International Data Transfers
In accordance with APP 8, we inform you that your personal information may be disclosed to overseas recipients. Kursol operates in Australia and the United States, and some of our service providers are located overseas, including in the United States and Europe.
When we transfer personal information overseas, we take reasonable steps to ensure the overseas recipient handles the information in accordance with the APPs. This includes:
- Entering into contractual arrangements with overseas recipients that require them to handle personal information in a manner consistent with the APPs
- Assessing the privacy laws and practices of the countries where the recipients are located
- Implementing appropriate technical and organisational safeguards
By providing us with your personal information, you consent to the disclosure of your information to overseas recipients as described in this policy. You acknowledge that APP 8.1 will not apply to such disclosures where you have provided your consent.
7. Your Rights
7.1 Access to Your Information (APP 12)
You have the right to request access to the personal information we hold about you. We will respond to your request within a reasonable period, and in most cases, we will provide the information free of charge. We may decline to provide access in limited circumstances permitted by law, such as where giving access would unreasonably impact the privacy of others, or where the request is frivolous or vexatious.
7.2 Correction of Your Information (APP 13)
You have the right to request that we correct any personal information we hold about you that is inaccurate, out-of-date, incomplete, irrelevant, or misleading. We will take reasonable steps to correct the information and, if we have previously disclosed the information to a third party, notify the third party of the correction where reasonable.
7.3 Withdrawal of Consent
Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing we conducted prior to your withdrawal, nor does it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
7.4 Marketing Opt-Out
You have the right to opt out of receiving direct marketing communications from us at any time. You can do this by clicking the unsubscribe link in any marketing email, or by contacting us directly. We will process your opt-out request promptly and at no cost to you.
To exercise any of your rights, please contact us at hello@kursol.io. We will respond to your request within 30 days.
9. Third-Party Services
We use the following third-party services in connection with our Site and business operations:
- Anthropic (Claude AI): We use Anthropic's Claude AI to power our AI Assessment Tool. Business process information you submit is sent to Anthropic for AI analysis. Anthropic processes this data solely to generate your personalised recommendations and does not use API inputs or outputs for training their models. For more information, see Anthropic's Privacy Policy.
- Airtable: We use Airtable to store AI Assessment submissions and manage client information. For more information, see Airtable's Privacy Policy.
- Google Analytics: We use Google Analytics 4 to collect website usage data as described in Section 8. For more information, see Google's Privacy Policy.
- Content Delivery Networks (CDNs): We use CDNs to deliver website assets efficiently. These services may process limited technical data such as IP addresses for the purpose of serving content.
We take reasonable steps to ensure that these third-party services handle your personal information in a manner consistent with the APPs and this Privacy Policy.
10. AI Assessment Tool
We offer a free AI Assessment Tool on our Site that analyses your business processes and provides personalised AI automation recommendations. This section provides specific information about how the tool processes your data.
10.1 What Data We Collect
When you use the AI Assessment Tool, we collect:
- Your work email address (from which we may derive your name and company name)
- Business information including your industry and number of employees
- Business process information you voluntarily provide, including task descriptions, time estimates, and frequency of occurrence
- Technical identifiers including your IP address and referring website URL
10.2 How Your Data Is Processed
Your business process information is sent to Anthropic's Claude AI for analysis. Anthropic processes this data solely to generate your personalised AI automation recommendations. The AI-generated analysis and your submission data are then stored in Airtable for lead management and follow-up purposes.
10.3 AI Disclaimer
The recommendations provided by the AI Assessment Tool are generated by artificial intelligence and are intended as general guidance only. They do not constitute professional advice and should not be relied upon as a guarantee of results. Actual outcomes may vary based on your specific business circumstances, industry, and implementation approach. We recommend discussing any significant business decisions with qualified professionals.
10.4 Consent
By using the AI Assessment Tool, you consent to the collection, use, and disclosure of your information as described in this section. You acknowledge that your business process information will be sent to Anthropic for AI processing and that the results will be stored for follow-up purposes.
10.5 Retention
AI Assessment submissions are retained for up to 24 months from the date of submission. You may request deletion of your assessment data at any time by contacting us at hello@kursol.io.
11. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention practices include:
- Duration of Business Relationship: We retain client information for the duration of our business relationship and for a reasonable period afterward for business reference, legal compliance, and liability purposes.
- Legal Requirements: We may retain certain information for extended periods where required by Australian tax law, corporations law, or other applicable legislation.
- Dispute Resolution: We may retain information for the period necessary to resolve any disputes or enforce our agreements.
- Website Analytics: Analytics data is retained for 26 months in accordance with Google Analytics data retention settings.
When personal information is no longer needed, we take reasonable steps to securely destroy or de-identify it in accordance with APP 11.
12. Complaints and Contact
12.1 Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us:
Kursol
ABN: 27 682 164 030
Email: hello@kursol.io
Location: Sydney, NSW, Australia
12.2 Making a Complaint
If you believe we have breached the APPs or handled your personal information inappropriately, you have the right to lodge a complaint with us. To make a complaint:
- Contact us at hello@kursol.io with the subject line "Privacy Complaint"
- Provide details of your complaint, including the nature of the issue and any relevant information
- We will acknowledge your complaint within 7 business days
- We will investigate and respond to your complaint within 30 days
We take all complaints seriously and will work with you to resolve the matter fairly and promptly.
12.3 Office of the Australian Information Commissioner (OAIC)
If you are not satisfied with our response to your complaint, or if you wish to make a complaint directly to the regulator, you may contact the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this policy.
Where changes are material, we will take reasonable steps to notify you, such as by posting a prominent notice on our Site or by sending you an email. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Your continued use of our Site or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
Acknowledgement
Kursol acknowledges the Traditional Custodians of the land on which we operate and pays respect to their Elders past, present, and emerging. We recognise their continuing connection to land, waters, and culture.