Privacy Policy

1. Introduction

Kursol (trading name, ABN 27 682 164 030) operates the website www.kursol.com.au and provides AI automation, AI assistant development, and custom internal tools for businesses.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Contact Details:

Email: hello@kursol.io
Location: Sydney, NSW, Australia
ABN: 27 682 164 030

2. Information We Collect

We collect personal information that is reasonably necessary for our business functions and activities. The types of information we may collect include:

2.1 Information You Provide

Contact Information: Name, email address, phone number, company name, and job title when you submit enquiries or contact forms
Business Information: Details about your business operations, workflows, and automation requirements when you engage our services
Communication Records: Records of correspondence, meeting notes, and project documentation

2.2 Information Collected Automatically

Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referring website
Cookies and Tracking: Information collected through cookies and similar technologies (see Section 8)
Analytics Data: Aggregated and anonymised data about website usage and performance

2.3 AI Assessment Tool Data

When you use our free AI Assessment Tool on the website, we collect:

Contact Information: Your work email address, from which we may derive your name and company name
Business Information: Your industry and number of employees
Process Information: Details about your business processes, including task names, time estimates, and frequency of occurrence
Technical Data: IP address, referring website URL, and submission timestamp

3. How We Use Your Information

We use your personal information for the following purposes, in accordance with APP 6:

Service Delivery: To provide AI automation services, develop custom solutions, and deliver projects
AI-Powered Analysis: To generate personalised AI automation recommendations through our AI Assessment Tool, using artificial intelligence to analyse your business processes
Communication: To respond to enquiries, provide support, and communicate about projects
Business Operations: To manage client relationships, process payments, and maintain business records
Website Improvement: To analyse website usage, improve user experience, and optimise performance
Legal Compliance: To comply with legal obligations and protect our rights
Marketing: To send relevant information about our services (with your consent, where required)

We will only use your personal information for the purposes for which it was collected, or for related purposes you would reasonably expect.

4. Disclosure of Information

We may disclose your personal information to third parties in accordance with APP 6, including:

Service Providers: Third-party vendors who assist with website hosting, analytics, email services, and project management tools
Professional Advisors: Lawyers, accountants, and other professional advisors when necessary
Business Partners: With your consent, to collaborators or partners involved in delivering services to you
Legal Requirements: When required by law, court order, or to protect our legal rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

In accordance with APP 11, we take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

Encryption of data in transit and at rest
Secure access controls and authentication
Regular security assessments and updates
Staff training on data protection and privacy
Secure disposal of personal information when no longer needed

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. International Data Transfers

Some of our service providers and tools may be located overseas, including in the United States and Europe. In accordance with APP 8, when we transfer your personal information overseas, we take reasonable steps to ensure that the overseas recipient does not breach the APPs.

By using our services, you consent to the transfer of your personal information to these overseas locations for the purposes described in this Privacy Policy.

7. Your Rights

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the following rights:

7.1 Access (APP 12)

You have the right to request access to the personal information we hold about you. We will provide access unless there is a lawful reason to refuse.

7.2 Correction (APP 13)

You have the right to request correction of your personal information if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading.

7.3 Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

7.4 Marketing Opt-Out

You can opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe link in our emails.

To exercise any of these rights, please contact us at hello@kursol.io. We will respond to your request within a reasonable timeframe (generally within 30 days).

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you use our site.

8.2 Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly
Analytics Cookies: We use Google Analytics 4 to understand how visitors interact with our website. Google Analytics uses cookies to collect information about page visits, time spent on site, and how you arrived at our website. This information is transmitted to and stored by Google on servers which may be located overseas. For more information, see How Google uses data.
Preference Cookies: Remember your settings and preferences

8.3 Google Analytics Consent Mode

We use Google Analytics 4 with Consent Mode, which allows us to collect aggregated, anonymous analytics data while respecting your cookie preferences:

If you accept cookies: We collect standard analytics data using cookies to understand how you use our website, including page views, session duration, and traffic sources.
If you decline cookies: No cookies are stored on your device for analytics purposes. However, Google Analytics will still receive anonymised, cookieless measurement signals (called "pings") that contain no personal identifiers. Google uses this data to provide modelled, aggregate insights about website traffic. This data cannot be used to identify you individually.

This approach allows us to understand overall website performance while fully respecting your privacy choice. The cookieless pings sent when you decline cookies contain only:

Timestamp of the page view
General page information (URL visited)
Basic browser/device category (e.g., mobile vs desktop)
Consent state (denied)

No user identifiers, IP addresses, or tracking cookies are included when consent is denied.

8.4 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

You can opt out of Google Analytics entirely by installing the Google Analytics Opt-out Browser Add-on.

By continuing to use our website, you consent to our use of cookies and cookieless measurement as described in this policy.

9. Third-Party Services

Our website and services may integrate with third-party platforms and services, including:

Anthropic (Claude AI): For AI-powered analysis of business processes through our AI Assessment Tool. Anthropic processes your business information to generate personalised recommendations. (Privacy Policy)
Airtable: For form submissions, enquiry management, and storing AI Assessment submissions (Privacy Policy)
Google Analytics: For website analytics and performance tracking (Privacy Policy)
Content Delivery Networks (CDNs): For faster content delivery

These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

10. AI Assessment Tool

We offer a free AI Assessment Tool on our website that analyses your business processes and provides personalised AI automation recommendations.

10.1 What Data We Collect

When you use the AI Assessment Tool, we collect:

Your work email address (from which we derive your name and company name)
Your industry and company size (number of employees)
Business process information you provide, including task names, time estimates, and frequency
Technical information such as your IP address and referring website

10.2 How We Process Your Data

Your business process information is sent to Anthropic's Claude AI service for analysis. Anthropic processes this data solely to generate your personalised AI automation recommendations. For information about how Anthropic handles data, please see Anthropic's Privacy Policy.

Your submission data (contact information, business details, and AI-generated recommendations) is stored in Airtable for lead management and follow-up purposes.

10.3 AI-Generated Content Disclaimer

The recommendations provided by the AI Assessment Tool are generated by artificial intelligence and are intended as general guidance only. They do not constitute professional advice and should not be relied upon as a guarantee of results. Actual outcomes may vary based on your specific circumstances.

10.4 Your Consent

By using the AI Assessment Tool, you consent to the collection and processing of your information as described in this section, including the transfer of your business process data to Anthropic for AI analysis.

10.5 Data Retention for Assessment Data

AI Assessment submissions are retained for up to 24 months for business development and follow-up purposes. You may request deletion of your assessment data at any time by contacting us at hello@kursol.io.

11. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

For the duration of our business relationship
To comply with legal, accounting, or reporting requirements
To resolve disputes and enforce our agreements
Website Analytics Data: 26 months, in accordance with Google Analytics data retention settings

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it in accordance with APP 11.

12. Complaints and Contact

12.1 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: hello@kursol.io
Location: Sydney, NSW, Australia
ABN: 27 682 164 030

12.2 Making a Complaint

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will:

Acknowledge your complaint within 7 days
Investigate the matter thoroughly
Provide a written response within 30 days

12.3 Office of the Australian Information Commissioner (OAIC)

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner:

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

Update the "Effective Date" at the top of this policy
Notify you of significant changes via email or website notice
Obtain your consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy and our collection, use, and disclosure of your personal information as described herein.

Last Updated: 19 January 2026